Conditions of Supply

These terms apply to requests submitted through cmmcalibrationstlouis.com, to the quotations issued in response to them, and to the performance of CMM Calibration and related work arranged through this site. They are accepted by submitting a request or by accepting a quotation issued in response to one. Should a signed supply agreement or agreed purchase-order terms already be in place, that agreement takes precedence over these terms to the extent of any conflict.

Last revised September 21, 2026.

No quotation is issued without a review first. The review settles three questions: whether the requirement is stated clearly and understood, whether the method, range and measurement capability needed are available, and whether the laboratory selected to carry out the work is competent to perform it.

Statements of conformity bring one more step with them. The decision rule to be applied is agreed in writing before work begins, along with the specification the item is to be assessed against. Any requirement that changes after acceptance sends the review round again, and the change is confirmed to the customer before work continues. Any request that cannot be met as specified is declined or returned with an alternative scope, and never accepted and quietly reduced.

Quotations are written documents, valid for thirty (30) days from the date of issue unless a different period appears on the quotation. Each is built from what the request supplied: the item description, the quantity, the measurement points, the tolerances and the turnaround.

Every quotation rests on the item being as described. Additional channels, a wider range, damage, or a condition needing repair before measurement is possible all change that, and work is held while a revised quotation is issued. It proceeds once the revision is approved in writing.

Turnaround is quoted in business days and runs from receipt of the item or receipt of written approval to proceed, whichever is later. Expedited handling is available where capacity allows and is quoted separately. Turnaround commitments are given in good faith against current capacity. Where one cannot be met, notice is given as soon as the delay is known — with a revised date.

Ship items in protective packaging adequate for transit, and include any accessories, fixtures, cables or software needed to complete the work. Transit risk in both directions rests with the customer, unless carriage has been arranged and charged on the quotation.

Items that are unsafe or contaminated, and items outside the condition accepted at review, are returned unworked with the reason stated. After the collection or despatch period agreed on the quotation, a completed item is held at the customer's risk.

Payment is due in full before certificates and items are released, unless a credit account has been approved in advance. Where it has, invoices are payable net thirty (30) days from the date of invoice.

Unless the quotation states otherwise, prices exclude taxes, duties and carriage. Interest may be charged on overdue balances at the lower of one and one-half percent (1.5%) per month or the maximum permitted by law, and further work may be suspended while an account is overdue.

Certificates and reports are issued by the laboratory that performed the work and remain that laboratory's technical record. On payment in full, the customer holds an unrestricted right to keep, copy and use the certificate for its own quality, audit and regulatory purposes.

Certificates are issued as a complete document and may be reproduced only in full. Partial reproduction requires written approval. Copies are retained for the period stated in the performing laboratory's records policy and can be reissued against the original certificate number.

Information obtained or created in the course of a request is treated as confidential. Drawings, specifications, tolerances, measurement results and the existence of the engagement itself are made available only to the personnel and providers who need them to complete the work, or where disclosure is required by law or by an accreditation body exercising its rights of access. Where the law requires disclosure, the customer is notified unless that notification is itself prohibited.

Performance is with reasonable skill and care, in accordance with the methods and standards stated on the quotation and on the resulting certificate. Where work is shown to be defective, the customer elects between re-performance of the affected work and a refund of the amount paid for it.

The limit on total liability arising out of any engagement is the amount paid for the work giving rise to the claim, applied to the maximum extent permitted by law. Loss of profit, loss of production, loss of contract and indirect or consequential loss of any kind are excluded. Nothing in these terms limits liability that cannot be limited by law.

These terms are governed by the laws of Missouri, without regard to conflict-of-law principles, and any claim is brought in the courts of that jurisdiction unless a different forum has been agreed in writing.

These terms may be revised. The version published at cmmcalibrationstlouis.com on the date a quotation is issued is the version that applies to that engagement. Related terms are set out in the privacy statement, the website disclaimer and the complaints procedure.

Last revised September 21, 2026.